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Shipping

What is your shipping policy and how is freight calculated?

We are proud to offer 100% Free Shipping for all wholesale orders delivered within EU countries! Because all our products are dispatched directly from our local European warehouses, you don't need to worry about any hidden freight charges or complex calculations. The price you see is the final price.

Do I need to pay customs duties or taxes?

Absolutely not. Since your order is shipped from within the EU to an EU destination, there are no cross-border customs clearances or import taxes involved. Enjoy a hassle-free purchasing experience.

What is the estimated delivery time?

By leveraging our local EU warehouses, standard delivery typically takes only 2 to 5 business days across most EU countries. Once dispatched, you will receive a tracking number to monitor your shipment in real-time.

Payment

What payment methods do you accept?

Currently, for B2B wholesale transactions, we strictly accept Bank Transfers (T/T). Due to strict industry regulations surrounding vape products, standard online checkout gateways are often restricted. However, our dedicated account managers can assist you via WhatsApp to arrange secure payments through alternative methods if necessary, such as Credit Card, PayPal, Apple Pay, or Google Pay. We are actively working on integrating more seamless payment options in the future.

Is my payment information secure?

Yes. All transactions are handled offline via secure bank-to-bank transfers or verified third-party corporate payment links provided directly by our official sales team via WhatsApp. We never store your sensitive financial data on our website.

How do I get an invoice?

Once your inquiry is confirmed and payment is settled, our sales team will immediately issue an official Commercial Invoice to your registered email or via WhatsApp for your accounting records.

Returns & After-Sales

What is your after-sales policy if a product is defective?

We stand behind the quality of our products. If you receive any defective items, please record a video or take clear photos of the issue and send them to our WhatsApp support team. Once verified, we will arrange for free replacement units to be added to your next order.

How do I return items?

Due to the nature of wholesale vape products and strict hygiene regulations, we generally do not accept physical returns of non-defective merchandise. For defective items, the replacement policy mentioned above applies. Please contact our support team before attempting to send any products back.

Security

How do you ensure website security and protect my personal information?

As a reliable distributor, GTSVAPE guarantees that all our products are 100% genuine and directly sourced from top manufacturers. Most of the original packaging of the devices comes with a security QR code or a removable verification sticker. You can easily verify their authenticity through the brand's official website.

How can I verify the authenticity of your website and products?

GTSVAPE.com is your go-to spot for premium vape stuff in Europe. Everything we ship from our EU warehouse is 100% legit, straight from certified top-tier manufacturers. Most devices even come with an anti-counterfeit QR code right on the original packaging. You can also hit us up on the official WhatsApp number listed on our site for instant verification.